AI for mid-market operators

AI staff for the business you already run.

Vector 48 builds and runs your AI staff — a chief of staff that briefs you, agents on your front line, workflows that never drop a commitment — all running on a knowledge layer built from how your business actually works.

01The staff

Named roles. Narrow jobs. One layer underneath.

Not a chatbot bolted onto your data. Named roles with narrow jobs, built and run by the same operators who scoped them. Each starts supervised and earns autonomy on evidence — eval suites, measured output, telemetry — with every action logged.

01
The Brief
Chief of staff
What moved, what's stuck, what needs you — across your systems and your market, before the day starts. Proposed changes wait on your go.
› 6:15 AM — two new leads, the Westfield renewal, one competitor move. Three drafts ready for you.
02
The Agents
Capacity without seats
Support, sales follow-up, the order desk — on your channels, in your voice. They inherit the layer, so they know the playbook before their first shift, and escalate when a call needs judgment.
› 17:41 — after-hours order taken and logged to your system. Escalations: none needed.
03
The Chase
Operating intelligence
Every number owned, every commitment tracked, every variance explained and routed to its owner — chased on cadence, rolled up on schedule, visible to the whole business.
› Variance on job #1187 routed to its owner — explained, not just flagged.
04
The Gate
Autonomy, earned
Every lane ships with its own evals — golden sets from your best work, regression tests on every change, output measured against spec. That evidence is how a lane earns the right to run on its own, logged either way.
› quote follow-ups promoted — golden set 98% · regressions green · output within spec

See two of them work

02The foundation
01

Your business runs in people's heads.

The pricing rules, the vendor quirks, the way your best person handles the hard customer — right now it lives in heads. We capture it as your team does the work, with tooling we built for exactly this, and every rule lands with a source, an owner, and an approval date. Every agent inherits it on day one. It's why some people get great output from AI and others get garbage: not smarter people — better context.

From your layer
How we price a rush order
SOURCE   recording 5 · 14:22
OWNER    ops lead
APPROVED Oct 14
01 · Continuity

When your best person leaves, the way you run doesn't leave with them.

The playbook stays — current, owned, dated. Key-person risk becomes a document problem, and document problems are solvable.

02 · Training

The next hire ramps on the playbook, not on six months of shadowing.

What took your senior people years to learn is on paper, with the reasons attached.

03 · Assist

Your team works with an AI that knows your rules.

Your prices, your exceptions, your customers — not generic answers. The same layer, read by the tools they already use.

04 · Automate

Written down well enough, the workflow hands off to an agent.

The last rung, not the first — and a lane only gets there when its evals say so. The judgment calls, price and release, never leave your hands.

Human/Machine

Automate the step. Protect the thought.

01Operators, not consultants.
02Build as little as possible.
03Evidence before autonomy.
04Specialties

Built for three verticals. Not limited to them.

The staff deploy anywhere a $10M-plus operation still runs on a few people's judgment. For the verticals we know cold, they arrive already speaking the language.

05How we engage

Engage. Build. Run.

Three phases, the same operators across all three. Every engagement starts with Engage: fixed scope, one process, and a plan you could hand to anyone — including a team that isn't us.

01 — Engage

Get clear on what to build. Where AI fits your operation — and where it doesn't. The output is yours either way.

02 — Build

Ship working systems. The staff, the layer, the integrations — scoped tight. The deliverable is the running system, not a deck.

03 — Run

Keep it sharp. Models improve, better tools land. We tune, swap, and rebuild as the stack moves. You never start over.

01

Autonomy is earned, never assumed.

Day one, everything waits on your go. Each lane graduates on measured evidence — eval suites, golden sets, output against spec — and every action is logged either way.

02

You own it all.

Accounts in your name, the code, the playbooks, and the exit in writing.

03

We run our own company on this.

The same briefs, the same gate, the same layer — every morning.

A straight read on where AI helps you — and where it doesn't.

Start with a conversation. We'll tell you straight where the staff pay first — and what we wouldn't touch.